Description
Development of Applications for the Provision of Electronic Services to Citizens and Procurement of Central Infrastructure Equipment to Support the Electronic Services of the Ministry of Public Order and Citizen Protection
Project Owner: Ministry of Public Order and Citizen Protection (MPOP)
The purpose of the project is the procurement, installation and configuration of equipment and software, in order to:
a) create a Unified Main Central Infrastructure of the 3 Security Forces,
b) create a Unified Backup Central Infrastructure and
c) develop new applications and electronic services using the existing information infrastructure of the Security Forces.
Design and Architecture
The design and architecture of the project takes into account and utilizes as much as possible the existing equipment, software, infrastructure and functions of the 3 Security Forces and implements a modern operational and productive infrastructure in order to address in a unified, economic and secure manner the information support of all Security Forces, for the proposed services to the Citizen.
Within the framework of the project, the creation of new applications with data migration where required is envisaged, in order to offer new or improved and increased services to the Citizen from the unified information service provision environment of the Security Forces.
Specifically, the following are included:
- Creation of a Unified Main and Backup Central Infrastructure through Procurement of New and Installation and Configuration of New and Existing Infrastructures of Equipment and Standardized Software):
- Development and Configuration of Applications/Subsystems to Support the Operational Processes of the SA:
- User Management and Secure Access Subsystem
- Digital Certificate Creation & Management Subsystem
- Workflow Management Subsystem
- Correspondence – Document – Protocol Management Subsystem
- System for Monitoring and Managing Systems and Network
- Help Desk Subsystem
- Incident Management Subsystem
- Pre-Investigation Case Monitoring Subsystem
- Real Estate Management Subsystem (SDAP)
- Operational Equipment Maintenance & Expenditure Subsystem
- Human Resources – Personnel Services Subsystem
- Citizen Administrative Service Subsystem
- Citizen Portal & Information Subsystem
- Call Management Subsystem
3. Unification, Ensuring Compatibility and Smooth Integration of Existing and New Applications and Subsystems to support the business processes of):